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Privacy Policy

Last Updated: January 2025

1. Introduction

RIOS LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our SMS/text message program.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: First name, last name, email address, and phone number
Consent Information: Your explicit consent to receive text messages
Communication Data: Records of your interactions with us, including opt-in and opt-out requests
Technical Information: IP address, browser type, device information, and usage data

3. How We Use Your Information

We use the information we collect to:

Send you text messages containing early access notifications, promotional offers, and transactional messages
Provide customer support and respond to your inquiries
Comply with legal obligations and enforce our Terms of Service
Improve our services and user experience
Prevent fraud and ensure security

4. SMS/Text Message Program

When you opt-in to our SMS/text message program:

We collect and store your phone number and consent information
We use your phone number to send you automated text messages
We maintain records of your opt-in, opt-out requests, and message delivery
We comply with all applicable telecommunications regulations, including A2P 10DLC requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our business and delivering messages, subject to confidentiality agreements
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Opt-Out: You can opt-out of receiving text messages at any time by replying STOP, UNSUBSCRIBE, END, QUIT, CANCEL, or STOP ALL to any message
Access: You can request access to the personal information we hold about you
Correction: You can request correction of inaccurate personal information
Deletion: You can request deletion of your personal information, subject to legal retention requirements
Data Portability: You can request a copy of your personal information in a portable format

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

RIOS LLC
Email: Hello@rioscontact.me
Phone: (213) 663-0834
Address: [Your Business Address]